Avaya’s IPOffice platform provides a monitor application to troubleshoot all sorts of issues with calls and phones.

A nice reference for IP Office’s Monitor application is hosted at this link.

http://www.oc-stuff.com/mergedProjects/monitor/

Another handy reference when troubleshooting dropped calls are the ISDN cause codes.

http://www.oc-stuff.com/mergedProjects/monitor/htm_cause_codes_(isdn).htm

[SysMon Manual]

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